How to Make a Booking
Step 1 — Select Unit & Dates
- Find a location and click the unit you're interested in
- On the unit page, select your Check-In Date and Check-Out Date
- Select the Number of Guests
- The system will automatically calculate the total cost
info
Dates marked in red or shaded are unavailable for booking.
Step 2 — Choose Add-Ons (Optional)
Some units offer additional add-ons such as:
- Breakfast
- BBQ set
- Kayak / water activities
- Tour guide
Select the add-ons you want and the quantity. The price will update automatically.
Step 3 — Guest Information
Fill in the required information:
- Full name
- Phone number
- Email address
- Home address
- Special note for the host (optional) — e.g., we'll arrive late at night
Step 4 — Review Booking
Review your booking summary:
| Item | Description |
|---|---|
| Unit | Unit name and type |
| Dates | Check-in and check-out |
| Number of Nights | Calculated automatically |
| Base Price | Price per night × number of nights |
| Cleaning Fee | Charged once per booking |
| Add-Ons | Total selected add-ons |
| Service Fee | OtterSpots platform fee |
| Total | Total amount to pay |
Step 5 — Promo Code (Optional)
If you have a promo code:
- Enter the code in the Promo Code field
- Click Apply
- The discount will be deducted from the total
Step 6 — Payment
OtterSpots supports the following payment methods:
- FPX — Direct transfer from bank account (Maybank, CIMB, Public Bank, etc.)
- Credit / Debit Card — Visa, Mastercard
After successful payment, you will receive:
- Booking confirmation on screen
- Confirmation email with booking number
- Invoice available for download from the Trips page
Bulk Booking (Multiple Units)
Some locations allow you to book multiple units at once — for example, for family events or corporate retreats. If this option is available, you'll see an Add Unit button during the booking process.
Booking Status
| Status | Description |
|---|---|
| Pending | Booking is being processed |
| Confirmed | Booking confirmed, ready for check-in |
| Cancelled | Booking has been cancelled |
| Cancelled with Refund | Booking cancelled with a refund |
tip
After your booking is confirmed, you can view check-in instructions on the trip detail page.