Manage Your Trips
View All Bookings
Go to Trips (bottom navigation icon or profile menu) to view all your bookings.
Bookings are divided into:
- Upcoming — Stays that haven't happened yet
- Past — Stays that have been completed
Trip Details
Click on any booking to see full information:
- Booking Number — For reference if you have any enquiries
- Location & Unit Name — Where you're staying
- Dates — Check-in and check-out
- Number of Guests
- Check-In Instructions — How to access the accommodation
- House Rules — Rules you need to follow
- Check-In / Check-Out Time — Official times
- Host Information
Invoices & Receipts
To download an invoice or payment receipt:
- Go to the Trip Details page
- Click View Invoice
- The invoice will be displayed with full details:
- Invoice number
- Cost breakdown (base price, cleaning fee, add-ons, service fee)
- Payment method
- Payment date
Cancel a Booking
warning
Please review the cancellation policy before cancelling. Some units offer a full refund if cancelled early enough.
To cancel a booking:
- Go to the Trip Details page
- Click Cancel Booking
- Enter the reason for cancellation (optional)
- Confirm the cancellation
Refunds
If a booking is eligible for a refund:
| Refund Status | Description |
|---|---|
| Processing | Refund is being processed |
| Refunded | Refund has been credited |
| Failed | Refund failed — contact support |
Refunds typically take 3–7 business days depending on your bank.
Contact the Host
If you have any questions about your accommodation, you can contact the host using the information provided in the trip details after your booking is confirmed.